Many successful businesses are changing the way they approach customer service. Using technology such as a customer relationship management solution, they are able to keep track of every contact point with their clients making this available to the entire organisation. Going beyond the traditional use of CRM software for sales and marketing, many companies are…
Crystal City Framing is a successful small business in an area just outside of Washington, DC in the United States. Paul and his assistant, Joe, have a loyal client base. Even though there has been an economic downturn and many small businesses have closed, Crystal City Framing continues to thrive. What is their secret to…
You don’t have to have an online sales or service business to be listed on the internet. The use of internet marketing is very important to the growth a local business. Many of your local customers will be using the internet to search for your business services and products, so when your potential customers do…
If you own a business in today’s modern world, you know that it’s no longer a question of whether you have an online presence or not. It’s now a matter of what that online presence is. You need to know how people perceive your brand and whether that perception matches the one you want established….